Termini e condizioni del servizio
Please read these terms carefully before ordering from us. These terms tell you what you need to know about buying from Nuro. If you believe there may be a mistake in these terms, please get in touch with us. We may revise these terms from time to time by updating them on our website. The terms in force at the time you place your order will apply to that purchase.
1. Who We Are and How to Contact Us
1.1 Who we are
We are Nuro Ltd, a company incorporated and registered in England and Wales.
1.2 How to contact us
You can contact us via our website contact form at [yourwebsite.com/contact] or by email at contact@nurolabs.co.uk
1.3 How we may contact you
If we need to contact you, we will do so via the email address you provided when placing your order.
2. Placing an Order
2.1 How to place an order
Orders are placed through our website. Once you add product(s) to your basket, you will proceed through checkout and provide your contact, delivery and payment details. Please check your order carefully before confirming payment.
2.2 Acceptance of your order
When you place an order, you will receive an email confirming receipt. A contract between you and Nuro is formed when we dispatch your order and send you a dispatch confirmation email.
2.3 Age restrictions
You must be at least 18 years old to place an order. By placing an order, you confirm that you are legally capable of entering into a binding contract.
3. Our Right to Cancel Orders
3.1 If we cannot fulfil your order
If a product is out of stock, incorrectly priced, or we cannot verify payment details, we will inform you and refund any payment made.
3.2 Suspicious or commercial activity
Our products are supplied for personal use only. We reserve the right to cancel orders where we suspect resale or commercial distribution.
4. Our Products
4.1 Product information
Nuro provides food supplements and related wellness products.
4.2 Product descriptions
Product images and descriptions are provided for illustrative purposes. Packaging and appearance may vary slightly.
4.3 Health disclaimer
Our products are food supplements and are not intended to diagnose, treat, cure or prevent any disease. Always consult a healthcare professional before starting any supplement, particularly if pregnant, nursing, taking medication, or under medical supervision.
5. Delivery
5.1 Delivery locations
We currently ship within the United Kingdom. International shipping may be added in the future.
5.2 Delivery costs
Delivery costs are shown at checkout.
5.3 Delivery times
Estimated delivery times are provided at checkout. Delays caused by courier services or circumstances beyond our control are not our responsibility.
5.4 Missed delivery
If delivery cannot be completed, the courier will leave instructions for rearrangement.
6. Your Right to Cancel and Returns
6.1 Faulty or damaged products
If a product is faulty, damaged, or significantly different from its description, you may be entitled to a refund or replacement under UK consumer law.
6.2 Change of mind
You have 14 days from receipt to request a return under the Consumer Contracts Regulations. Products must be unopened, unused and in original packaging for hygiene reasons.
6.3 Non-returnable items
Due to health and safety regulations, we cannot accept returns of opened supplements.
6.4 Refunds
Approved refunds will be processed within 14 days of receiving returned goods.
7. Price and Payment
7.1 Pricing
Prices include VAT where applicable. We reserve the right to adjust pricing at any time.
7.2 Payment
We accept major debit and credit cards and other payment methods displayed at checkout. Payment is taken at the time of order.
7.3 Pricing errors
If we identify a pricing error, we reserve the right to cancel the order and refund payment.
8. Discount Codes
8.1 Discount codes must be entered at checkout.
8.2 Only one code may be used per order.
8.3 Codes cannot be exchanged for cash and may be withdrawn at any time.
9. Limitation of Liability
We are responsible for foreseeable loss caused by our failure to comply with these terms. We do not accept liability for business losses or misuse of our products.
Nothing in these terms limits your statutory rights under UK law.
10. Personal Information
We will only use your personal information as set out in our Privacy Policy.
11. Governing Law
These terms are governed by English law. Any disputes will be handled in the courts of England and Wales.